Frequently Asked Questions


Heathrow Airport Pickups operates throughout the UK, serving major airports, cities, and surrounding areas. Whether you’re arriving at Heathrow or heading to a different destination, we’ve got you covered.

Booking with us is easy! Simply visit our website, enter your details, including pick-up and drop-off locations, choose your vehicle, and confirm your booking.

Yes, all our drivers are licensed, experienced professionals who undergo thorough background checks. Your safety and comfort are our top priorities.

Absolutely! We encourage passengers to book in advance through our online platform for a seamless experience. However, we also accommodate last-minute bookings, subject to vehicle availability.

Our modern fleet includes a variety of vehicles, from comfortable sedans to spacious minivans, suitable for both individual and group travel. You can select the vehicle that best fits your needs during the booking process.

Upon arrival, your driver will be waiting for you at the designated meeting point, often the arrivals area with a sign displaying your name. You will receive detailed instructions and the driver’s contact information in advance.

We accept various payment methods, including credit/debit cards and bank transfer and paypal. Payment details are securely processed during the booking, providing a hassle-free transaction.

Yes, you can cancel or modify your booking up to a certain time before the scheduled pickup. Refer to our cancellation policy for specific details, and feel free to contact our customer support for assistance.

For any inquiries or assistance, our customer support team is available 24/7. You can reach us via Live chat, phone or email, and we’ll be happy to help with any questions or concerns you may have.